Certificate IV in
Community Pharmacy

Quick Facts


of course graduates reported an improved work status.


for community pharmacy workers in Australia. 



is the average annual salary for senior pharmacy assistants.

Course Overview

The Certificate IV in Community Pharmacy is designed for those aiming to advance as senior pharmacy assistants, focusing on expanding their knowledge of pharmacy products and health care services. This course prepares learners to take on leadership roles, coordinating business activities at the front of the pharmacy and potentially overseeing a team.

Participants will learn under the supervision of pharmacists, enhancing their ability to lead while complying with the relevant legal and regulatory guidelines issued by the Pharmacy Board of Australia. Although this qualification does not require specific occupational licensing or certification, it equips learners with the skills necessary for supervisory positions within the community pharmacy setting.

Career Outlook

After completing a Certificate IV in Community Pharmacy, here’s what you can expect:

What types of job roles could I pursue?

Pharmacy Manager
Senior Pharmacy Assistant
Dispensary Technician
Front of Shop Manager
Dispensary Manager

What might my employment setting look like?

Street-Front Retail Pharmacies
Shopping Centre Pharmacies
Hospital Pharmacies

What types of skills are important for these roles?

Teamwork & Collaboration
Customer Service Orientation
Pharmaceutical Knowledge

Course Description

Course Delivery

Our Certificate IV in Community Pharmacy is offered in two formats: classroom-based learning at select locations and workplace-based training for those enrolled in a traineeship program. This course is delivered through Gateway Training Academy, a Registered Training Organisation (RTO ID 32305).

Student Resources Provided

Depending on your chosen method of course delivery, the following resources may be provided:
– Comprehensive workbooks for course material.
– Access to computers and relevant software during classroom sessions.
– A personalised student training plan.
– Guidance from dedicated and qualified trainers
– Specialised assessment tools for effective learning.
Note: The availability of certain resources is contingent upon whether you are enrolled in classroom-based learning or workplace-based training.

Entry Requirements

This course has no specific academic prerequisites. Students are required to provide a Unique Student Identifier (USI) – assistance available – along with photo identification, and meet the necessary language, literacy, and numeracy standards.

Certification Upon Completion

Successful completion of this qualification results in:
– A Nationally Recognised Certificate & Transcript, or
– A Statement of Attainment for competency in at least one unit.

Course Structure

This program requires you to complete 14 units of competencies: 3 core units and 11 elective units.

Core Units
Unit Code
Unit Name
Lead team effectiveness
Maintain work health and safety
Assist in managing Pharmacy Medicines and Pharmacist Only Medicines
Elective Units
Unit Code
Unit Name
Recognise healthy body systems
Coordinate implementation of customer service strategies
Build customer relationships and loyalty
Manage disrespectful, aggressive or abusive customers
Manage workplace responses to disrespectful aggressive or abusive customer behaviour
Coordinate a pharmacy quality system
Lead and develop pharmacy teams
Manage pharmacy sales and service delivery
Manage pharmacy premises, equipment and merchandise
Develop a pharmacy product and service range
Deliver medicines to customers outside the pharmacy

Government Subsidies

The Jobs & Skills WA program offers government financial assistance to eligible students, aimed at supporting the development of a skilled workforce in Western Australia. Gateway Training Academy (RTO Code: 32305) is proud to be contracted by the State Government to deliver select qualifications through this program.

Smart and Skilled is a New South Wales government initiative that enables eligible students to access affordable, government-subsidised training courses. Gateway Training Academy (RTO Code: 32305) is a Smart and Skilled provider, offering a range of qualifications under this program.

Information for Employers

Elevate Your Team with Our Training Programs

Invest in your employees’ growth through our targeted training and traineeship programs. We offer flexible, impactful learning solutions that align with your business needs, enhancing team performance and engagement.

Key Benefits for Employers:

Join Forces with Us

Partner with us for training that not only boosts your team’s capabilities but also potentially offers financial advantages for your business. Together, we can drive both employee and organisational success.

What our students are saying

Learn more about our students experiences with our course programs.

4.8 Stars

60 Reviews

4.8 Stars

39 Reviews

Amanda R

I am learning so much but I am thoroughly enjoying the training I am receiving. The whole organisation of staff including the teacher are absolutely wonderful.
Certificate III in Individual Support

Emma T

They were so helpful and understanding!! Gateway Training Academy has taught me so much of what I needed to know for my job, and were so considerate when I was struggling to finish before the deadline. The whole team was so amazing! Thanks to all who helped me during my course!!
Certificate III in Individual Support

Tarek E

I am extremely grateful to Gateway Training Academy for their exceptional professionalism throughout the training program. Their dedication, expertise, and attention to detail have greatly contributed to my personal and professional growth.
Certificate III in Community Pharmacy

Mhel M

It’s great. The course is very interesting for me. They have wonderful instructor and specially Ms. Shireen she is very good trainer. The staff are great and nice very approachable. Thank you ❤️
Certificate IV in Ageing Support

Glynda M

I am very pleased to be part of the training it is very encouraging and a friendly invironmentand I really enjoyed the training
Certificate III in Individual Support

1300 881 932

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