Certificate III in Business

Quick Facts


of course graduates reported an improved work status.


in the Adminstrative and Support Services Industry.



is the average annual salary for disability support workers.

Course Overview

Launch your career in the business world with our Certificate III in Business, perfect for those starting their professional journey. This qualification equips you with the skills for a variety of Business Services roles, focusing on establishing effective work performance. You’ll learn to perform routine procedural, clerical, administrative, or operational tasks with a strong foundation in technology and business skills.

By completing this course, you’ll develop a broad range of competencies, applying discretion, judgment, and relevant theoretical knowledge. Whether you’re looking to support a team with technical advice or aiming to enhance your administrative capabilities, this certificate lays the groundwork for your growth and success in the business services sector.

Career Outlook

After completing a Certificate III in Business, here’s what you can expect:

What types of job roles could I pursue?

Administrative Assistant
Customer Service Representative
Data Entry Operator
Junior Personal Assistant

What might my employment setting look like?

Small & Medium Businesses
Corporate Offices
Retail and Sales Environments

What types of skills are important for these roles?

Administrative Skills
Communication Skills
Organisational & Time Management
Customer Service Skills

Course Description

Course Delivery

Our Certificate III in Business is available as workplace-based training for individuals enroled in a traineeship program. This course is delivered by Gateway Training Academy, a Registered Training Organisation (RTO ID: 32305).

Student Resources Provided

Participants can expect the following tailored resources to enhance their learning experience:

  • Online access to computers and relevant software to support your learning, applicable for remote or on-site tasks.
  • A personalised student training plan, designed to align with individual learning goals and workplace scenarios.
  • Direct guidance from dedicated and qualified trainers.
  • Specialised assessment tools designed for practical application in the workplace, ensuring an effective learning experience.


Please note, the provision of specific resources will be adapted to suit the workplace-based training environment, ensuring a seamless integration of theoretical knowledge with practical skills

Entry Requirements

This course has no specific academic prerequisites. Students are required to provide a Unique Student Identifier (USI) – assistance available – along with photo identification, and meet the necessary language, literacy, and numeracy standards.

Certification Upon Completion

Successful completion of this qualification results in:
– A Nationally Recognised Certificate & Transcript, or
– A Statement of Attainment for competency in at least one unit.

Course Structure

This program requires you to complete 13 units of competencies: 6 core units and 7 elective units.

Core Units
Unit Code
Unit Name
Apply critical thinking skills in a team environment
Support personal wellbeing in the workplace
Participate in sustainable work practices
Use inclusive work practices
Assist with maintaining workplace safety
Engage in workplace communication
Elective Units
Unit Code
Unit Name
Write simple documents
Use digital technologies to communicate in a work environment
Deliver and monitor a service to customers
Advise on products and services
Process customer complaints
Assist with customer difficulties
Organise personal work priorities

Government Subsidies

Smart and Skilled is a New South Wales government initiative that enables eligible students to access affordable, government-subsidised training courses. Gateway Training Academy (RTO Code: 32305) is a Smart and Skilled provider, offering a range of qualifications under this program.

Information for Employers

Elevate Your Team with Our Training Programs

Invest in your employees’ growth through our targeted training and traineeship programs. We offer flexible, impactful learning solutions that align with your business needs, enhancing team performance and engagement.

Key Benefits for Employers:

Join Forces with Us

Partner with us for training that not only boosts your team’s capabilities but also potentially offers financial advantages for your business. Together, we can drive both employee and organisational success.

What our students are saying

Learn more about our students experiences with our course programs.

4.8 Stars

60 Reviews

4.8 Stars

39 Reviews

Amanda R

I am learning so much but I am thoroughly enjoying the training I am receiving. The whole organisation of staff including the teacher are absolutely wonderful.
Certificate III in Individual Support

Emma T

They were so helpful and understanding!! Gateway Training Academy has taught me so much of what I needed to know for my job, and were so considerate when I was struggling to finish before the deadline. The whole team was so amazing! Thanks to all who helped me during my course!!
Certificate III in Individual Support

Tarek E

I am extremely grateful to Gateway Training Academy for their exceptional professionalism throughout the training program. Their dedication, expertise, and attention to detail have greatly contributed to my personal and professional growth.
Certificate III in Community Pharmacy

Mhel M

It’s great. The course is very interesting for me. They have wonderful instructor and specially Ms. Shireen she is very good trainer. The staff are great and nice very approachable. Thank you ❤️
Certificate IV in Ageing Support

Glynda M

I am very pleased to be part of the training it is very encouraging and a friendly invironmentand I really enjoyed the training
Certificate III in Individual Support

1300 881 932

Need further information?

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Note: We currently cannot accept enrolments from International Student Visa holders (Subclass 500).

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