Certificate III in Retail

Quick Facts


of course graduates reported an improved work status.


retail is Australia’s second largest employing industry.


is the average annual salary for retail workers.

Course Overview

Kickstart your career in the dynamic world of retail with our Certificate III in Retail. This qualification is designed for individuals aiming to excel in customer engagement, manage daily store operations, and meet organisational expectations. With a focus on product and service knowledge, this course hones your ability to use discretion and judgement in a variety of retail settings.

You’ll learn to operate with independence, under limited supervision, and may also gain skills in supervising team members and overseeing workplace operations. This certificate opens doors to opportunities across specialty retailers, supermarkets, department stores, and quick service restaurants, offering a versatile pathway into the retail industry.

Career Outlook

After completing a Certificate III in Retail, here’s what you can expect:

What types of job roles could I pursue?

Retail Sales Assistant
Customer Service Representative
Shop Assistant
Fast Food Team Leader​
Retail Supervisor

What might my employment setting look like?

Retail Stores
Supermarkets & Grocery Stores
Hardware Stores

What types of skills are important for these roles?

Customer Service Excellence
Sales Skills
Inventory Management
Teamwork and Collaboration

Course Description

Course Delivery

Our Certificate III in Retail is offered in two formats: classroom-based learning at select locations and workplace-based training for those enrolled in a traineeship program. This course is delivered through Gateway Training Academy, a Registered Training Organisation (RTO ID 32305).

Student Resources Provided

Depending on your chosen method of course delivery, the following resources may be provided:
– Comprehensive workbooks for course material.
– Access to computers and relevant software during classroom sessions.
– A personalised student training plan.
– Guidance from dedicated and qualified trainers
– Specialised assessment tools for effective learning.
Note: The availability of certain resources is contingent upon whether you are enrolled in classroom-based learning or workplace-based training.

Entry Requirements

This course has no specific academic prerequisites. Students are required to provide a Unique Student Identifier (USI) – assistance available – along with photo identification, and meet the necessary language, literacy, and numeracy standards.

Certification Upon Completion

Successful completion of this qualification results in:
– A Nationally Recognised Certificate & Transcript, or
– A Statement of Attainment for competency in at least one unit.

Course Structure

This program requires you to complete 13 units of competencies: 8 core units and 5 elective units.

Core Units
Unit Code
Unit Name
Assist with customer difficulties
Build customer relationships and loyalty
Work effectively in a team
Work effectively in a service environment
Engage the customer
Identify and respond to security risks
Sell to the retail customer
Contribute to workplace health and safety
Elective Units
Unit Code
Unit Name
Receive and handle retail stock
Produce visual merchandise displays
Coordinate visual merchandising activities
Balance and secure point-of-sale terminal
Organise and maintain the store environment

Government Subsidies

The Jobs & Skills WA program offers government financial assistance to eligible students, aimed at supporting the development of a skilled workforce in Western Australia. Gateway Training Academy (RTO Code: 32305) is proud to be contracted by the State Government to deliver select qualifications through this program.

Smart and Skilled is a New South Wales government initiative that enables eligible students to access affordable, government-subsidised training courses. Gateway Training Academy (RTO Code: 32305) is a Smart and Skilled provider, offering a range of qualifications under this program.

Information for Employers

Elevate Your Team with Our Training Programs

Invest in your employees’ growth through our targeted training and traineeship programs. We offer flexible, impactful learning solutions that align with your business needs, enhancing team performance and engagement.

Key Benefits for Employers:

Join Forces with Us

Partner with us for training that not only boosts your team’s capabilities but also potentially offers financial advantages for your business. Together, we can drive both employee and organisational success.

What our students are saying

Learn more about our students experiences with our course programs.

4.8 Stars

60 Reviews

4.8 Stars

39 Reviews

Amanda R

I am learning so much but I am thoroughly enjoying the training I am receiving. The whole organisation of staff including the teacher are absolutely wonderful.
Certificate III in Individual Support

Emma T

They were so helpful and understanding!! Gateway Training Academy has taught me so much of what I needed to know for my job, and were so considerate when I was struggling to finish before the deadline. The whole team was so amazing! Thanks to all who helped me during my course!!
Certificate III in Individual Support

Tarek E

I am extremely grateful to Gateway Training Academy for their exceptional professionalism throughout the training program. Their dedication, expertise, and attention to detail have greatly contributed to my personal and professional growth.
Certificate III in Community Pharmacy

Mhel M

It’s great. The course is very interesting for me. They have wonderful instructor and specially Ms. Shireen she is very good trainer. The staff are great and nice very approachable. Thank you ❤️
Certificate IV in Ageing Support

Glynda M

I am very pleased to be part of the training it is very encouraging and a friendly invironmentand I really enjoyed the training
Certificate III in Individual Support

1300 881 932

Need further information?

We’re here to help you navigate your educational journey. Ask us anything!

Note: We currently cannot accept enrolments from International Student Visa holders (Subclass 500).

The information provided in the form above will be kept in accordance with Australian Privacy laws and our Privacy Policy.

Download Certificate III in Retail Information Pack