Customer Objectives
- Boost consumer and customer satisfaction
- To improve employee skills
- To maintain the highest level of standards and processes
- Training in S2/S3 in Community Pharmacy
“We have been working closely with Gateway Training to deliver bespoke, Nationally Recognised Training to our staff. We’ve had an excellent experience from enrolment, training delivery and the in-depth knowledge of Gateway’s trainers. Gateway have shown commitment and enthusiasm to understand our business and then design and recommend the training package was commendable. The trainers were knowledgeable, friendly and they adapted their style according to the group.”
John, General Manager Pharmacy 4 Less.
Company Background
Built on a foundation of professional expertise and personal service, Pharmacy 4 Less has been meeting customer’s health care needs since 2007. Pharmacy 4 Less has a network of over 100 stores Australia-wide, making it Australia’s fastest growing discount pharmacy chain. Pharmacy 4 Less stores are independently owned and play an integral role in the communities they serve. Being part of a large group ensures Pharmacy 4 Less have an extensive range and the very best brands Australia has to offer.
Gateways Role
Gateway partnered with Pharmacy 4 Less to roll out a programme of Nationally Recognised training, comprising of Customer Service, Retail and Dispensary units. The training delivered was largely Service based and so much of the focus was around boosting customer satisfaction levels and staff’s product understanding and knowledge as well as areas for improvement in existing business processes and external environment. Since implementing the program, Pharmacy 4 Less have been reaping the rewards including increased customer satisfaction, Improvements in staff’s product knowledge, efficiency and presentation through implementation of retails units, and greater understanding of their processes.
Going forward, Pharmacy 4 Less plan to roll out continual training programs, in both skill sets and full qualifications into all their departments including Retail, Dispensary, Administration, Finance and HR so that they too can share in the success story.
