Quick Facts
Course Overview
The SIRSS00030 Introduction to Community Pharmacy Skill Set equips participants with foundational skills to succeed as pharmacy assistants, focusing on customer engagement and the effective support of pharmacy operations. Designed to benefit both new entrants and current pharmacy assistants, this skill set provides practical, job-ready training.
Participants will develop skills in work health and safety, assisting with the supply of pharmacy medicines under a pharmacist’s supervision, completing pharmacy sales, and delivering excellent customer service. This skill set ensures compliance with industry standards and prepares learners to contribute confidently to the daily operations of a community pharmacy.

Career Outlook
After completing a SIRSS00030 Introduction to Community Pharmacy Skill Set, here’s what you can expect:
What types of job roles could I pursue?
What might my employment setting look like?
What types of skills are important for these roles?
Course Description
Course Delivery
Our SIRSS00030 Introduction to Community Pharmacy Skill Set is offered in a classroom-based format at select locations. This course is delivered through Gateway Training Academy, a Registered Training Organisation (RTO ID 32305).
Student Resources Provided
Depending on your chosen method of course delivery, the following resources may be provided:
– Comprehensive workbooks for course material.
– Access to computers and relevant software during classroom sessions.
– A personalised student training plan.
– Guidance from dedicated and qualified trainers
– Specialised assessment tools for effective learning.
Note: The availability of certain resources is contingent upon whether you are enrolled in classroom-based learning or workplace-based training.
Entry Requirements
This course has no specific academic prerequisites. Students are required to provide a Unique Student Identifier (USI) – assistance available – along with photo identification, and meet the necessary language, literacy, and numeracy standards.
Certification Upon Completion
Successful completion of this qualification results in:
– A Statement of Attainment that forms part of the qualification SIR30116 Certificate III in Community Pharmacy.
Upon completing this skill set, graduates of the six (6) units of competency can advance to the SIR30116 Certificate III in Community Pharmacy. This certificate will allow participants to develop their knowledge and service skills further to meet customer needs and contribute to the overall health and wellbeing of the community.
Course Structure
This program requires you to complete 6 units in total.
Units | |
---|---|
Unit Code | Unit Name |
SIRXSLS002 | Follow point-of-sale procedures |
SIRXCEG008 | Manage disrespectful, aggressive or abusive customers |
HLTWHS001 | Participate in workplace health and safety |
SIRCINF001 | Use pharmacy practices for infection control |
SIRCIND001 | Work effectively in a community pharmacy |
SIRCIND002 | Support the supply of Pharmacy Medicines and Pharmacist Only
Medicines |
Government Subsidies

The Jobs & Skills WA program offers government financial assistance to eligible students, aimed at supporting the development of a skilled workforce in Western Australia. Gateway Training Academy (RTO Code: 32305) is proud to be contracted by the State Government to deliver select qualifications through this program.
Smart and Skilled is a New South Wales government initiative that enables eligible students to access affordable, government-subsidised training courses. Gateway Training Academy (RTO Code: 32305) is a Smart and Skilled provider, offering a range of qualifications under this program.